Customer messaging
Every conversation belongs to a thread. Every thread belongs to an order.
GarageFlow keeps customer communication attached to the right repair order — no scattered emails, no lost context.
Message customers directly from the order page
Open the conversation thread from any order and send a message in seconds. No switching to a separate inbox or email client.
- Each repair order has its own dedicated conversation thread
- Send messages without leaving the order
- All message history is visible in the order context
- Attach notes, updates, and status changes to the thread
Customer replies return to the right thread automatically
When you message a customer, they receive a normal email. When they reply, GarageFlow routes the reply back into the correct order conversation — no special portal needed.
- Customers reply via normal email — nothing to install
- Replies are matched to the correct order conversation
- Full reply thread visible in GarageFlow
- No information gets lost between channels
One inbox for all your shop conversations
The global inbox shows all open conversations across every order. Your team can see what needs a response and act without switching context.
- All order conversations in one view
- Filter by unread, open, or order
- Assign conversations to team members
- Never miss a customer message again
Coming soon
WhatsApp integration is on the roadmap
GarageFlow's conversation model is designed for multiple channels from the start. When WhatsApp support launches, it will connect to the same per-order thread system — every message in the right place, regardless of channel.
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