Terms of Service

These terms form a binding agreement between GarageFlow Systems OÜ(“GarageFlow”, “we”, “us”) and the business that subscribes to the service (“you”). By creating an account, or by using the service, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

GarageFlow is a business service. It is not offered to consumers, and the consumer rights that would otherwise apply to a distance contract — including the fourteen-day right of withdrawal — do not apply.

Our Privacy Policy and our Data Processing Agreement form part of this agreement.

GarageFlow provides web-based shop management software for auto repair businesses, including repair orders, estimates, inspections, scheduling, invoicing, inventory, reporting, and customer messaging. Which features you get depends on the plan you subscribe to.

We improve the service continuously and may add, change, or remove features. If we remove or materially degrade a feature you depend on, we will give you reasonable notice, and you may cancel and receive a pro-rata refund of any prepaid fees for the remainder of your term.

You are responsible for your account, for the accuracy of the information you give us, and for everything done under your users' credentials. Keep credentials confidential and tell us promptly at [email protected] if you suspect unauthorised access.

Your plan sets the number of user seats. Each seat is for one named person; seats must not be shared. You may add seats at any time, which adjusts your subscription fee accordingly.

New subscriptions may begin with a free trial. A valid payment card is required to start a trial. You will not be charged during the trial period.

Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial and your card is charged the plan fee. You can cancel at any time during the trial from your account settings, at no cost.

• Subscription fees are those shown on our pricing page or in your order at the time you subscribe.
• Fees are billed in advance for each billing period — monthly or annually, as you choose.
• Subscriptions renew automatically for successive periods until cancelled.
• Payments are processed by Stripe. We do not receive or store your full card details.
• Fees are exclusive of VAT and other applicable taxes, which are added where required.
• If a payment fails, we may retry it and may suspend the service if it remains unpaid after reasonable notice.

We may change our prices. For any increase we will give at least 30 days' notice before it applies to you, and it takes effect at your next renewal. If you do not accept the new price, you may cancel before it takes effect.

Except where these terms say otherwise, fees already paid are non-refundable. Cancelling stops future renewals; it does not refund the current period.

Everything you put into GarageFlow — your customers, vehicles, orders, invoices, messages, documents, and settings — remains yours. We claim no ownership of it.

You grant us only the limited licence needed to host, process, back up, transmit, and display that data in order to run the service for you. We do not sell it, we do not use it to advertise, and we do not use it to train artificial-intelligence models.

For personal data your customers and staff appear in, you are the controller and we are your processor. Our Data Processing Agreement governs that relationship and is incorporated into these terms. You are responsible for having a lawful basis for the data you enter and for informing the individuals concerned.

You can export your data at any time while your subscription is active. After termination we keep it for 90 days so you can retrieve it, then delete it.

You agree not to:

• Use the service unlawfully, or to store or transmit unlawful content
• Send unsolicited bulk messages, or contact individuals who have opted out
• Upload malware, or attempt to breach, probe, or disrupt the service or its security
• Reverse-engineer, decompile, or copy the software, except where law permits it
• Resell, sublicense, or provide the service to third parties as your own
• Enter special categories of personal data — such as health, biometric, or criminal-offence data — into free-text fields
• Use automated means to extract data at a scale that burdens the service

You are responsible for the messages you send through the service, including any drafted with the help of the AI suggestion feature, and for complying with the marketing and electronic-communications rules that apply to you.

The service can connect to third-party products such as payment processors, accounting software, and messaging providers. Those connections are optional and are governed by that provider's own terms. We are not responsible for third-party services, their availability, or what they do with data you instruct us to send them.

We work to keep the service available and reliable, but we do not promise uninterrupted operation. Planned maintenance is announced in advance where practical. Support is provided by email at [email protected] during business hours.

We keep regular backups, but you remain responsible for exporting and retaining your own records, particularly those you must keep for tax or accounting purposes.

The software, its design, and the GarageFlow name and logo belong to us and our licensors. Your subscription grants a non-exclusive, non-transferable right to use the service during its term, and nothing more. Feedback you send us may be used freely to improve the product, without obligation to you.

We provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the service is provided “as is” without further warranty of any kind.

GarageFlow assists with calculations, tax handling, and documents, but it is not accounting, tax, or legal advice. You are responsible for checking that what you issue to your customers and file with your authorities is correct.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, and to the fullest extent permitted by law: neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or anticipated savings; and our total aggregate liability arising out of or in connection with this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

This agreement runs while you hold an active subscription. You may cancel at any time from your account settings, effective at the end of your current billing period.

We may suspend or terminate your access if you materially breach these terms and do not fix it within 14 days of written notice, if fees remain unpaid after reasonable notice, or immediately where your use is unlawful or endangers the service or other users. We will always tell you why.

On termination your access ends and, after the 90-day retrieval window described in §6, your data is deleted.

We may update these terms. For material changes we will give at least 30 days' notice by email or in the product, and they take effect at your next renewal. Continuing to use the service after that means you accept them. If you do not, you may cancel before they take effect.

This agreement is governed by the laws of the Republic of Estonia, and the courts of Harju County Court (Harju Maakohus), Tallinn, Estonia have exclusive jurisdiction. If any provision is held unenforceable, the rest stands. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a merger or sale of the business.

These terms are published in English. Translations are provided for convenience only; in the event of any discrepancy, the English text governs.

Information provided in accordance with Article 5 of Directive 2000/31/EC and applicable national law: